For homes on septic

Residential septic pump-outs. No blockages, no smells, no stress.

Out of town, your septic tank or AWTS does the work the sewer does in the city. We keep it that way, with tidy, on-time pump-outs from a local, family-run crew who treat your yard like it's their own.

  • Local, council-approved operator
  • 24/7 emergency call-outs, long weekends included
  • A proper disposal docket with every job
Get your pump-out quote
Know the signs

Is your tank trying to tell you something?

Septic tanks rarely fail without warning. If any of these sound familiar, it's time for a pump-out, before it turns into a long-weekend disaster.

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Smells in the yard

That rotten-egg whiff near the tank or drains.

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Slow drains

Showers, sinks or toilets gurgling and draining slowly.

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Soggy, extra-green grass

Wet patches or lush grass over the tank or trench.

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It's been 2–5 years

Most household tanks need a pump-out every 2–5 years.

Easy as 1, 2, 3

How a pump-out works with JJB

Send us a photo

Snap the tank lid and access, and send it through the form or by text. We'll come back with a price.

We lock in a time

Pick a day that suits and we'll confirm the time. If you can't be home, just make sure we can get to the tank.

Pumped, cleaned up, done

We pump the tank, check it's running right and leave your yard tidy. You get a disposal docket for your records.

What we pump

Our residential services

Septic tank pump-outs

Septic tank pump-outs

Regular or one-off pump-outs that keep your system healthy and council-compliant.

AWTS pump-outs

AWTS pump-outs

Any brand, including Biocycle, Envirocycle and Garden Master, kept running efficiently.

Effluent pump-outs

Effluent pump-outs

Safe, compliant removal of effluent and holding tank waste.

24/7 emergency pump-outs

24/7 emergency pump-outs

Overflowing at night or on a long weekend? Call us. We'll get there fast.

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Buying, selling or renting?

Start fresh with a clean tank. We'll book your pump-out around settlement dates or tenants, and give you a docket for the paperwork.

Book a pump-out
★★★★★

5 stars from 53 Google reviews

Hunter and Port Stephens homeowners trust us with the job nobody else wants. We turn up, do it properly and leave the yard tidy.

Family owned & operatedLocal to Port Stephens24/7 call-outs

Council areas we service

We provide septic pump-outs, holding tank services, effluent removal and tank cleaning across the Hunter and surrounds, and work closely with local councils to meet every approval, EPA and compliance requirement.

Port Stephens Council

Raymond Terrace, Heatherbrae, Medowie, Williamtown, Salt Ash, Nelson Bay, Anna Bay and Tea Gardens.

✔ Council septic service approval in place

Newcastle City Council

Wallsend, Charlestown, Hamilton, Mayfield, Merewether, Stockton and surrounding suburbs.

✔ Council septic service approval in place

Cessnock City Council

Cessnock, Kurri Kurri, Weston, Abermain, Neath, Bellbird, Greta, Lovedale, Branxton, Mount View and Pokolbin.

✔ Council septic service approval in place

Hunter Valley councils

Cessnock, Kurri Kurri, Singleton, Pokolbin, Branxton and the surrounding wine country.

✔ Council septic service approval in place

Maitland City Council

Rutherford, East Maitland, Gillieston Heights, Thornton, Lorn and Morpeth.

✔ Council septic service approval in place

MidCoast Council

Tea Gardens, Hawks Nest, North Arm Cove, Pindimar and Bundabah across the southern MidCoast.

✔ Council septic service approval in place

Frequently asked questions

Can't find your answer? Email [email protected] or call 0485 997 921.

How often should I get my septic tank pumped out in NSW?
Most household tanks need a pump-out every 2–5 years, depending on the tank size and how many people live in the house. Smells, slow drains or soggy ground mean it's time sooner.
Do you offer emergency pump-outs?
Yes. We do 24/7 emergency septic pump-outs across Port Stephens, Newcastle, Maitland and the Hunter, day or night, weekends and long weekends included.
What happens to the waste after you pump it out?
It goes to an approved treatment facility in line with council and Hunter Water rules, and you get a disposal docket for your records.
How do I book a pump-out?
Call or text 0485 997 921, or use the quote form with a photo of your tank lid and access. We'll confirm the price and lock in a time that suits you.